Off Season Annual Service Questionnaire

First Name *

Last Name *

Email *

Phone *

Did you purchase your fireplace from us? *

Yes
No
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What kind of fireplace system do you have? *

Wood
Pellet
Gas
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How has the Stove been running? Any Issues Such as...

Won't Start Up
Pellets won't Ignite
Won't Feed Pellets
Soot Build Up
Rumbling Noise
Excessive Smoke at Start up
Lazy Flame
No Air Blowing Out
Stove Ignites then goes out
No Issues
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How many tons of Pellets has your stove burned since it's last annual service? *

How has the unit been running? Any issues such as....

Won't Start Up
Rumbling Noise
Delayed Ignition
Soot Build Up
No Air Blowing Out
Ignites then goes out
No Issues
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When was the last time you had it serviced? *

Do you have any media like lava rock and mineral wool that came with your gas fireplace system? *

Anything else we should be aware of for the appointment? *

How has the unit been operating? Any issues we should be aware of?

Excessive Smoke on Start Up
Hard Time Controlling
Hard Time Staying Lit
No Air Blowing out of Fan
Ignites than goes out
No Issues
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How many cords of wood has your wood fireplace system burned since its last annual service? *

Do you use a moisture meter to check the moisture content of your wood? *

Would you say the moisture content of the wood you burn is... *

Less then 20%
Less then 30%
Less then 50%
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How often or when was the last time the chimney connected to the wood stove was professionally cleaned? *

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